Ordering

Combining Orders
Can I combine orders?   We process orders as fast as possible.  However, if your orders have not yet been packed, we may be able to combine them into a si...
Mon, Aug 17, 2020 at 11:23 AM
Order Changes
Can I change my order? Sure, we are happy to add or remove Parts on your order.   Please send us an email with your Order # and detailed request for chang...
Wed, Feb 10, 2021 at 10:56 AM
Customizing a Machine
Can I customize a Machine Bundle? Yes, you can customize any Bundle to fit your needs.  In order to achieve this, please reference the Parts List, listed w...
Mon, Aug 17, 2020 at 11:23 AM
Cancel Order
Can I cancel my order? Yes, orders that haven't been shipped can be cancelled.  Please note, we process orders very quickly so please reach out to cu...
Mon, Aug 17, 2020 at 11:23 AM
Order Status and Account Information
How do I find status of my order?  How can I edit my account information? Through your account on the OpenBuilds Part Store, you have the ability to Send...
Mon, Aug 17, 2020 at 11:23 AM
Payment Methods
What payment methods are accepted by OpenBuilds? PayPal Visa Mastercard American Express Discover Bank Wire Transfers Check Purchase Orders
Mon, Aug 17, 2020 at 11:24 AM
Purchase Orders
Do you accept purchase orders? My school requires purchase orders, can I still order?   The OpenBuilds Part Store accepts Purchase Orders from approved o...
Wed, Feb 10, 2021 at 10:59 AM
Returns
How do I return an item? OpenBuilds Part Store Return Policy New, unopened items may be returned within 30 days of delivery for a full refund or exchange....
Tue, Aug 3, 2021 at 8:27 AM
Error Message at Checkout
Why am I receiving an error message at checkout? Help, I am trying to finish my purchase and there is an error.   The OpenBuilds Part Store checkout proc...
Wed, Feb 10, 2021 at 10:57 AM
Discounts
Do you offer discounts?  Are there any coupon codes available?  Do you have sales? We work hard to ensure that our customers get the best price and value e...
Mon, Aug 17, 2020 at 11:24 AM