At OpenBuilds, we understand that you're eager to receive your order promptly and efficiently. Here's all the essential information about shipping and delivery:
Order Processing Time
- Orders are shipped from our warehouse in Florida, USA.
- Most orders are processed and shipped within 1-2 days.
- Machine bundles, which are more comprehensive, often ship in 1-2 days but can take 3-7 days to process and ship.
Order Status Notifications
- Once your order has been shipped, you will receive an automatic email notification.
- This email will also contain your tracking information, allowing you to monitor your package's journey.
- Please note that orders are packed and shipped in the sequence they are received.
- If you require your order for a specific time-sensitive event, we offer an Urgent Shipping Request option.
- We'll do our best to expedite your order to meet your deadline.
- Delivery times aren't guaranteed.
- Any special delivery instructions, such as leaving the package on your porch or requesting a date/time change, should be communicated directly to your chosen shipping company.
- You can register with My USPS or Fedex to track your deliveries and make adjustments to suit your needs.
Shipping Methods and Estimated Arrival Times
- USPS Priority Mail: Estimated arrival time is 1-3 days with delivery confirmation.
- USPS Ground Advantage: A slower, more affordable option. Estimated arrival time is 2-9 days, depending on your location.
- USPS Express Mail: Available upon special request, with an estimated arrival time of 1-2 business days.
- FedEx Commercial & Ground Home Delivery: Shipping times vary from 1-5 days, with an express option available upon special request.
*Outside of the United States*
- FedEx International Economy: Affordable carrier shipping with delivery times ranging from 3-8 business days.
- FedEx International Priority: Faster delivery times compared to FedEx Economy and USPS International Priority Mail. Customs filing is performed when possible, contributing to quicker delivery. Delivery time estimate ranges from 2-7 business days.
- USPS International Priority Mail: This method is cost-effective for packages over 4lbs, with an estimated arrival time of 6-10 days, barring any unforeseen customs delays.
- USPS International First Class: While less expensive, it has a slower estimated arrival time of 2-6 weeks, a weight limit of 4lbs, and a maximum length of 24 inches.
Important Note on USPS International First Class
- This is a less expensive shipping option but comes with a slower delivery time.
- Tracking is not available for this shipping method.
- USPS.com Priority Mail Tracking Issues: Please be aware that the USPS.com tracking system may not always provide updated information. Rest assured; your package is on its way if tracking indicates it has been picked up.
- VAT/Duty Fees are not included at checkout.
- Any VAT, duty fees, or additional charges will be handled directly by you and your country's customs authorities.
- For questions regarding these fees, please contact your local customs department.
For further information or assistance, please feel free to reach out to our customer service team.