How can I initiate a product return?
We strive to provide a seamless return experience at the OpenBuilds Part Store. Here's an outline of our return policy and the steps to follow:
OpenBuilds Part Store Return Policy:
You have the opportunity to return new and unopened items within 30 days from the date of delivery for a full refund or exchange. Refunds or exchanges are generally processed 1-2 weeks after we receive your returned package. Please keep in mind that bank processing time for refunds might take up to 15 business days, contingent upon your bank's policies.
Most often, the responsibility for return postage lies with you, and the refund will exclude the initial shipping charges you paid.
How to Make a Return:
- Secure Packaging: Carefully package the items you're returning to ensure they arrive undamaged.
- Include a Note: Place a note within the package, including your name, order number, and a brief explanation of the reason for the return.
- Specify Your Preference: Indicate whether you're requesting a refund, store credit, or an exchange.
- Postage Application: Apply the appropriate postage to the package and proceed to ship it.
Returns Processing Center:
OpenBuilds Part Store
40343 Air Time Avenue
Zephyrhills, Florida 33542
United States
Please bear in mind that software purchases are non-refundable.
If you require any further assistance or have queries concerning the return process, please don't hesitate to reach out to our customer service.